Return policies

🔄 Return Policy

We want you and your pet to love every purchase. If something isn’t right, here’s how returns work:

✅ Eligible Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Returns are accepted for: wrong item sent, damaged/defective products, or if you changed your mind (some exceptions apply).

🚫 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened pet food or treats

• Personalized or custom-made products

• Clearance or final sale items

💵 Refunds & Exchanges

• Refunds will be issued to your original payment method within 5–10

business days aVer we receive your return.

• If you prefer, we can issue a store credit or exchange the item instead.

📌 How to Start a Return

1. Contact our customer support team at support@noah&hallie.com with your order number.

2. We’ll send you a return label and instructions.

3. Pack the item securely and drop it off at the nearest courier location.

🐾 Final Note

Your satisfaction is super important to us! If you ever have concerns about a product, shipping delay, or return, our support team is just a call, chat, or email away.